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How to make an effective emergency call? 

Posted On     Friday, May 21st, 2021

See some important tips to do the right thing when you have an emergency and need to call 911 for help. 

Even with the arrival of the most advanced technologies in the worldwide market, one of the few things people will always need to rely on is the emergency phone call.

 home phone calls for 911 medical services

Landline Emergency Calls 

However, the landline is still important for the security of households. This kind of device and service help public authorities such as the government police to locate addresses with more preciseness and velocity than any other type of mobile app or voice device. 

Most Common Calls 

According to the Emergency Medical Services Information System (NEMSIS), some of the most commons Emergency Medical Services 911 calls respond to: 

  • Traumatic injury – 21.4% 
  • Loss of consciousness/ fainting – 7.7%
  • Abdominal pain/problems – 12.3% 
  • Chest pain/discomfort – 10.1% 
  • Behavioral/psychiatric disorder – 7.8% 
  • Respiratory distress – 12.2% 

Other reasons may be crimes, fires, car crashes or events that involve someone with requirements of medical attention. 

medical assistance arriving by ambulance car

Step By Step when Calling 911 

These are the questions you will need to answer: 

  • Where is the location of the event? 
  • From what number you are calling? 
  • What is the nature of the emergency? 
  • What are the details of the emergency? 

Covid-19 Pandemic Cases 

If the caller has or may have been exposed to the Coronavirus, they should call 911 in case of a true emergency and/or if having any symptoms such as: 

  • difficulty breathing/shortness of breath. 
  • persistent chest pain or pressure 
  • new confusion or incapacity to awaken. 
  • bluish lips/face

Behavioral Tips for Callers 

Although it may seem an obvious direction, it is helpful for the overall situation if the caller stays calm and interact both with the environment and the caller attendant efficiently. 


Other than that, let the professional on the other side of the line guide you on the conversation, do not try to do the opposite. 

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Written By: Erika Yukari

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