CenturyLink Customer Service

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FAQ

FAQs
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1 - Does CenturyLink cover my area?

To see if you are in a CenturyLink area, call 1 (844) 701-0707

2 - What type of support does CenturyLink provide?

CenturyLink provides 24/7 technical support.

3 - Does CenturyLink do a credit check?

Yes. CenturyLink performs a credit check in order to verify the identity of its customers and to qualify its customers. If a customer does not qualify for service, a small deposit may be required to set up a new service.

4 - Do I get a discount for bundling services?

Yes! When you bundle certain services, you can receive a discount. Click here to learn more about our bundles.

5 - Is CenturyLink EMBARQ?

CenturyLink provides 24/7 technical support.

6 - Does CenturyLink go door-to-door?

No. However CenturyLink may contract with third-party companies that may offer services door-to-door.

Security & Privacy
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1 - Does CenturyLink have antivirus? And virus protection?

Yes. All CenturyLink High-Speed-Internet customers have the option of adding anti-virus protection to their Internet service.

2 - Does CenturyLink monitor downloads?

Yes and No. If CenturyLink feels that it is necessary, they may look into the data that passes through their networks, such as websites being visited, files being transferred, or applications being used.

3 - Does CenturyLink use proxy servers?

Yes. CenturyLink offers internet security services that allow customers to route their Internet traffic through a CenturyLink Web Proxy Server.

4 - Does CenturyLink block ports?

Yes and No. CenturyLink blocks certain ports per industry-standard best practices. CenturyLink may block ports that are commonly used to exploit other customers or non-customer computers. CenturyLink may block sites that are used in a malicious manner to infect customers or perform fraud.

5 - Does CenturyLink block websites?

CenturyLink only blocks malicious or phishing sites in order to protect customers.

6 - Does CenturyLink block port 80?

As of now, no. However, most ISPs do block port 80, so this may be the case with CenturyLink soon.

7 - Will CenturyLink get ESPN3?

ESPN 3 is not a television channel. ESPN3 is an online streaming service provided by ESPN Inc. that delivers both live streams and replays of global sporting events.

8 - Does CenturyLink block port 25?

Yes. CenturyLink, along with all major ISPs, blocks port 25 to block the spreading of email viruses and spam.

9 - Does CenturyLink block port 21?

No.

Internet Equipment
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1 - Does CenturyLink provide a modem?

Yes, you can lease or buy a modem through CenturyLink. You can choose your option during checkout in the online order process, or you can call and talk to a representative about your options.

2 - What are the modem requirements for CenturyLink internet?

You will need a CenturyLink-compatible modem when you sign up for CenturyLink Internet service. A modem will be provided for you for a small monthly rental fee, or you can choose to buy the modem outright from CenturyLink. You can also use your own modem if it's compatible with CenturyLink service.

3 - Is CenturyLink 660 series wireless?

Within the 660 series there were 2 modems: 660R-single port modem, not wireless; and the 660HW, that is a wireless gateway.

4 - What modem does CenturyLink use?

CenturyLink supports the following Modems to varying degrees of support: End-to-End support: Actiontec C1000A, Actiontec C2000A, Actiontec PK5000, Actiontec PK5001A, Actiontec Q1000, Actiontec Q2000, Actiontec M1000, Actiontec GT701, Actiontec GT701-WG, Actiontec 1520/1524, Cisco DDR2200, Technicolor C2000T, ZyXEL 660 series, ZyXEL PK5000Z, ZyXEL PK5001Z, ZyXEL C1000Z, ZyXEL FR1000Z, ZyXEL Q1000Z, ZyXEL Q100, 2Wire 2700 HG-D, 2Wire 2701 HG-D, Motorola 3347. Troubleshooting: Intel 2100, Cisco 678 Diagnostics: Intel 2200, Intel 3200, Cisco 675, MSN [Arescom 800], MSN [Accton DSL 1000].

Home Phone
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1 - Does CenturyLink require a phone line?

It depends on the service available in your area. Call 1 (844) 701-0707 to learn more.

Billing & Payment
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1 - How will I be charged for my services?

You have several options for payment. You can receive a bill by mail, you can pay online, you can call in and pay over the phone, or you can visit one of CenturyLink's store locations.

2 - When Is My First Bill Due?

Depending on your billing cycle, your first payment is due approximately 30 days after your service is activated.

3 - What happens if I pay my internet bill after the due date?

Depending on the services you have with CenturyLink and the state where you live, late payments may result in being charged a flat fee, interest costs based on a percentage of the amount due, or possibly both.

4 - Are there any upfront fees for CenturyLink service?

Yes, but they aren't due until you pay your first bill. There are Phone/Internet activation fees, equipment fees (if you don't have your own), shipping and handling costs, and installation fees, if applicable. To activate your Internet, you may pay a one-time fee, plus a possible shipping and handling fee. Phone activation prices vary by state.

5 - Is There a deposit to sign up for CenturyLink service?

There may be a deposit per service, depending on your credit score. CenturyLink may also require a deposit if your service is switched off because of late payments or non-payment.

6 - Does CenturyLink bill in advance?

Yes. Your monthly CenturyLink bill includes recurring monthly charges for services billed one month in advance, such as calling plans, local calling services, and custom calling features. It also includes usage charges that are billed after they are used, such as pay-per-use calling features and long-distance calls.

7 - Does CenturyLink accept PayPal?

No.

8 - Does CenturyLink take American Express?

No, CenturyLink does not accept American Express. CenturyLink accepts Visa, MasterCard, and Discover credit and debit cards.

9 - What is paperless billing?

You will receive an electronic bill online (through e-mail) instead of getting a paper bill in the mail.

Internet Equipment
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1 - How do I access my online account?

Go to CenturyLink.com and register your account for online access. You will need your telephone or account number and the security code provided to you via email. If you already have a username and password, visit CenturyLink.com to login.

2 - Can I place my account on hold?

Yes. The length of time you can put your services on hold will depend on your location and situation.

Still didn’t find what you need? Call our experts now!

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